How well do you understand your customers?
Recent events have taught us a simple truth: we don’t understand people nearly as well as we think we do.
Moreover, traditional methods of finding insight can lead you astray. Focus groups limit your reach to a handful of people in an artificial environment that inhibits open and honest dialog. Surveys provide answers only to those questions you know to ask and don’t allow you to dig deeper. With both, your vision will be blurred.
What if there were a way to see more clearly, to gain a more complete and honest understanding of what real people are saying?
There is. It's called social listening..